Troubleshooting and Support
Help with common issues and questions
21 articles
- I cannot sign in. What should I do?
- I am not receiving the OTP. What should I do?
- Clarity by Investec is not loading. What should I do?
- Having trouble completing your Clarity by Investec application?
- My application is still being reviewed. What should I do?
- Why has my application been declined?
- Will the app be available on the Huawei AppGallery?
- I deposited money but can't see it.
- My money is in my wallet — how do I start earning interest?
- I moved money into savings but can't see it.
- I withdrew money but it hasn't reached my bank account.
- My Notice Deposit account matured but I can't find the money.
- My Fixed Term Deposit account matured but I can't find the money.
- I converted ZAR to USD but can't see the USD.
- I converted USD to ZAR but can't withdraw it.
- My balance looks wrong. What should I do?
- My deposit is missing. What should I check?
- What are the support hours?
- Is there a live chat option?
- How do I provide feedback or suggestions?
- When will the “Invest”, marked 'Coming soon' be available, and what products will I be able to invest in?