If you're experiencing issues during the application process, don't worry.
The most common issues can usually be resolved by following the steps below.
Selfie verification is not working
If you're unable to complete the selfie verification step:
Ensure you are in a well-lit environment.
Remove sunglasses, hats, masks, or anything that may obscure your face.
Hold your device steady and follow the on-screen instructions carefully.
Make sure you have granted the Clarity by Investec app permission to access your camera.
Check that your camera lens is clean and not obstructed.
Close and reopen the app before trying again.
I'm receiving an error message
If you receive an error message during your application:
Take note of the exact error message displayed.
Close and reopen the app and try again.
Check that you have a stable internet connection (Wi-Fi or mobile data).
Ensure you are using the latest version of the app.
If the error persists, proceed to the next step below.
Still unable to complete your application?
To help us investigate the issue as quickly as possible, please send us:
A screenshot of the error message (if applicable).
A screenshot of the screen where you are getting stuck.
A brief description of what you were trying to do when the issue occurred.
You can send this information to us via:
Live Chat (where available), or
Email: [email protected]