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My deposit is missing. What should I check?

  • Check the expected processing time as confirmed by your bank

  • Confirm that you used the correct Clarity account details when making the deposit.

  • Review your bank statement and obtain proof of payment.

  • Sign out of and back into Clarity by Investec to refresh your account.

  • If your deposit is still not reflecting after 24 hours, please contact our support team at [email protected] and include your proof of payment.

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