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I am not receiving the OTP. What should I do?

If you are not receiving the OTP, please check the following:

  • Your registered mobile number is correct

  • Make sure you have network signal

  • Wait a few moments before requesting a new OTP.

  • If you are outside of South Africa, you will need to contact our support team for assistance.

Fin, our digital assistant, can assist with OTP-related queries. You can also contact our support team on [email protected] for further assistance.

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