Your deposit could be rejected or returned if the payment details used do not match the deposit details provided on Clarity by Investec. This might include:
An incorrect account number
A missing or incorrect payment reference
Payment being made to the incorrect bank
If your deposit has been returned, please check the payment details against the instructions provided in the Wallets section before attempting the deposit again.
If you are unsure why your deposit was returned or need further assistance, please contact our support team at [email protected] and include your proof of payment so that we can assist you.